This offer is only addressed to commercial customers including freelancers and entrepreneurs. All prices exclude all taxes.
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Comparison of support plans

Bosch IoT Suite support plans are available for commercial offerings only.

Community support Basic support* Premium support
Included in Free plans All paid plans Optional for Standard and Premium plans
Scope of support General questions General questions and guidance on how to use the services Custom defined
Support hours Monday to Friday 10 a.m. – 4 p.m. CEST/CET Monday to Friday 10 a.m. – 4 p.m. CEST/CET Custom defined
Response time** No guaranteed time Within 24 hours for first level support Custom defined
Channels
E-mail
Ticket system
Phone - - Optional

*) Support accounts are limited to one user per customer account for Basic support plans. We reserve the right to close support accounts due to excessive use and may limit the number of support cases in progress per customer.

**) Response times are defined for first level support. Tickets that are required to be forwarded to second level support do not have a guaranteed response time. Support cases may be closed by the provider even without confirmation.

For the on-premises version of the Bosch IoT Remote Manager, we offer the following support plans on paid support contracts:

Standard support Premium support
Scope of support Product problem solving, update and upgrade provisioning, documentation adjustments, installation and configuration support Product problem solving, update and upgrade provisioning, documentation adjustments, installation and configuration support
Support hours Monday to Friday 9 a.m. – 5:30 p.m. CEST/CET Custom defined
Response time Within 8 – 16 hours during support hours Custom defined
Channels
Ticket system
Phone - Optional
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